Privacy Policy

Introduction

At Silent Vector, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our website silentvector.click, and any related services, sales, marketing, or events.

Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.

1. Data We Collect

We collect several different types of information for various purposes to provide and improve our service to you. The types of personal data we may collect include:

1.1 Personal Information

• Identity Data: includes first name, last name, username or similar identifier, title, date of birth
• Contact Data: includes billing address, delivery address, email address, and telephone numbers
• Financial Data: includes payment card details (securely processed through our payment processors)
• Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us
• Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses
• Travel Information: includes passport details, travel preferences, medical information (only when necessary for your trip), dietary requirements, and special assistance needs

1.2 Technical Data

• Device information: includes IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
• Usage Data: includes information about how you use our website, products, and services

1.3 Marketing and Communications Data

• Includes your preferences in receiving marketing from us and our third parties and your communication preferences

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

2.1 Providing Services

• To provide and maintain our services, including to monitor the usage of our website
• To process your travel bookings and manage your trips
• To handle your inquiries and provide customer support
• To communicate with you about your bookings, our services, and other relevant information

2.2 Improvement and Customization

• To improve our website, products, and services
• To personalize your experience and deliver content and product offerings relevant to your interests
• To analyze and understand how you use our website

2.3 Marketing and Communication

• To send you marketing communications, promotional offers, and newsletters (only with your consent)
• To conduct research and surveys to improve our services

2.4 Legal and Security Purposes

• To comply with legal obligations and regulatory requirements
• To enforce our terms, conditions, and policies
• To prevent, detect, and address technical issues, fraud, or other illegal activities

3. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
• Request the transfer of your personal data to you or to a third party (data portability).
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Information" section below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

4. Data Sharing and Transfers

We may share your personal data with the following categories of recipients:

• Service providers: including travel suppliers (hotels, airlines, tour operators), payment processors, IT service providers, email delivery services, and other companies that help us provide our services.
• Business partners: carefully selected partners who may provide complementary services.
• Legal and regulatory authorities: when required by law, to comply with a legal process, or to protect our rights.
• Professional advisers: including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

4.1 International Transfers

We operate globally, which means your data may be transferred to, stored, and processed in countries outside the United Kingdom and European Economic Area (EEA). Whenever we transfer your personal data internationally, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved for use in the UK and EU which give personal data the same protection it has in Europe.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

While we implement safeguards designed to protect your information, no security system is impenetrable. Due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7. Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

7.1 What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or mobile device when you visit a website. Cookies contain information that is transferred to your device's hard drive.

7.2 Types of cookies we use

We use the following types of cookies:

• Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

7.3 Managing cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

10. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us:

If you are located in the European Union, you also have the right to make a complaint at any time to your local supervisory authority for data protection issues.